Community Care Worker/Care Assistant

  • Complex
  • Anywhere

Job Purpose

As a member of the Complex Care Team, you have responsibility for ensuring that the personal care, health and wellbeing and choices of the client is maintained, according to the needs and capabilities of the individual.  To encourage self-caring as much as possible, to assist and support with all practical, personal, emotional and social needs identified within the care and support plans.

To help promote as much personal and physical independence and choice as possible in the activities of daily living undertaken by the client within their home environment or out in the community and to assist in the management of medical conditions to promote understanding and independence, ensuring dignity, rights, choices and to work in partnership with professionals and local communities as those identified within the specific needs of the care and support plans

Key Responsibilities

You will be responsible for: –

  • Maintaining a safe environment through awareness of Health and Safety regulations.
  • Attending appropriate training programmes to further existing knowledge and comply with new legislation.
  • Remembering that you are a guest in the client’s home and conduct yourself professionally at all times.
  • Maintaining accurate and thorough written records.
  • Maintaining confidentiality, dignity, respect, choices and safeguarding at all times.
  • Maintaining competency to deliver a specific service.
  • Reporting any concerns, changes in the work environments and clients.
  • Promoting and supporting individuals to achieve the key outcomes in line with health and social care, that relate to the individuals’ goals and aspirations.

Personal Care of Clients

  • When required, participate in personal care of clients and assist the person with:-
    • Washing their body and hair (cutting of toe nails is not permitted unless trained).
    • Dressing/undressing.
    • Use of toilet/aids.
    • Eating and drinking.
    • Personal grooming.
    • Administer prescribed medication (if appropriately trained) – promote self-care and education.
    • Preparation of meals, taking into account any dietary needs.
    • Emptying commode/support with continence aids
  • All such assistance will be given while observing the client’s dignity and privacy.
  • Fulfilling the outcomes of the care support plan, including observing the client’s medical state throughout the visit and act accordingly.

Therapeutic Care

  • Under the supervision of the designated therapists, assist the client with therapeutic care:-
    • Maintaining mobility – access transport.
    • Maintaining daily living / functional skills.
    • Physical well-being.
    • Physiotherapy as required and specified by health professional

Social Care Support

  • Assisting the client with social care may include:-
    • Providing information / training to encourage self-caring.
    • Collection and maintain prescriptions – if applicable.
    • Developing life skills and understanding of responsibilities (i.e., equipment).
    • Talking and listening.
    • Helping to maintain links with family and friends.
    • Assisting with social and recreational activities as part of the care plan.
    • Supporting with reading/writing.
    • Escort to training/employment/appointments (i.e., dentist, optician, GP etc.)

Health Care Needs

  • Under supervision of the appropriate healthcare professional, assist the client with health care needs; and only where specifically trained to do so: –
    • Catheter care/continence.
    • Stoma care.
    • Simple, unsterile dressings.
    • Ointments.
    • Eye drops.
    • Medication (the giving of injections and the administering of controlled drugs is NOT allowed unless specified within the medication regime, for example rescue medication).
    • Pressure area care.
    • Bowel care (the insertion of suppositories or enema and manual evacuation is NOT permitted).
    • Other appropriate health care, client specific, such as epilepsy management, PEG feeding, oxygen therapy etc.

Domestic Support

  • Assist the client with domestic/practical help if required:-
    • Washing.
    • Ironing/Laundry.
    • Cleaning areas used by client i.e., bathroom, kitchen, bedroom etc.
    • Lighting or turning on fires.
    • Shopping – as specified within care support plan.
    • Assist with clerical requirements as defined

General Conduct

  • It is important to recognise the overall well-being and safeguarding of the client at all times and to report any concerns or changes in support provided.
  • To adhere to operational policies and procedure for your role, responsibility and professional boundaries.
  • Encourage feedback and participation of the client, representatives to continually develop and improve the services.
  • Ensure all required care records are completed fully and appropriately (i.e., notes, MAR charts, sessional reports, incident reports etc.)
  • Inform C4 Care Ltd. of changes within the role and personal circumstances.
  • Attend Supervision, staff engagement, appraisals and continued professional development opportunities relevant for the role.
  • To provide evidence and documents that ensure full compliance of employment as requested by C4 Care Ltd.
  • To participate in the continued improvement of the service and compliance with associated legislative requirements such as the Care Quality Commission and best practice guidance



Essential Attributes:-

  • Proven experience within care profession, person-centred care.
  • Excellent communication skills both written and verbal.
  • Ability to demonstrate numeracy.
  • Articulate with good reporting skills.
  • Clear understanding of issues surrounding confidentiality.
  • Ability to display good, sound common sense.
  • Smart, professional appearance.
  • Possess good organisational skills.
  • Ability to work as part of a team.
  • Demonstrate appropriate availability, demonstrate a flexible and enthusiastic approach.
  • Commitment to complete minimum of QCF qualifications in Care / health if not currently held and to complete any training deemed essential by C4 Care Ltd.

Desirable Attributes

  • QCF 2,3,4 in Care / Health qualification (or equivalent) or recognised social / health care qualification.
  • Basic computer literacy – complete timesheets, reports, emails etc.
  • Car driver and access to vehicle.

Client Specific

Staff may be required to fulfil client specific training or demonstrate experience in such areas for example: –

  • Children and Young People
  • Adults
  • Older People
  • Medical conditions, such as autism, learning disabilities, diabetes, acquired brain injuries, dementia, stroke, child development, advocacy, life limiting illness, mental health etc.

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