Support Worker/Care Assistant

  • Agency
  • Anywhere

Job Purpose

As an agency support worker, you will have the opportunity to work at a range of care settings, providing vital cover to suite our client’s needs.

The role of an agency Support Worker/Care Assistant will require you to:-

  • Understand and implement carefully thought-out individual care plans.
  • Ensure the safety and confidentiality of those you support, adhering to safeguarding regulation and GDPR.
  • Recognising actual or potential challenging situations and navigating this through correct procedure.
  • Building strong rapport with the clients you support.
  • Provide a safe and welcoming atmosphere in the service where support is being provided.
  • Aiding those you support with their day-to-day tasks, which may include elements of personal care.
  • General housekeeping.

Key Responsibilities

  • Maintaining a safe environment through awareness of Health and Safety regulations.
  • Attend appropriate training programmes to further existing knowledge and comply with new legislation.
  • Remember you are representing C4 Care Ltd. and conduct yourself professionally at all times.
  • Maintain written records as require by the service.
  • Maintain confidentiality, dignity, respect, choices and safeguarding at all times.
  • Maintain competency to deliver specific needs of the service.
  • Report any concerns appropriately.

Personal Care of Clients 

  • When required, participate in personal care of clients and assist the person with:-
    • Washing his/her body and hair (cutting of toe nails is not permitted unless trained)
    • Dressing / undressing
    • Use of toilet / aids
    • Eating and drinking
    • Personal grooming
    • Administer prescribed medication (if appropriately trained) – promote self-care and education
    • Preparation of meals, taking into account any dietary needs
    • Emptying commode/support with continence aids
  • All such assistance will be given while observing the client’s dignity and privacy.
  • Fulfilling the outcomes of the care support plan, including observing the client’s medical state throughout the visit and act accordingly.

Therapeutic Care

  • Under the supervision of the designated therapists, assist the client with therapeutic care:-
    • Maintaining mobility – access transport
    • Maintaining daily living / functional skills
    • Physical well being
    • Physiotherapy as required and specified by health professional

Social Care Support

  • Assist the client with social care:-
    • Providing information / training to encourage self-caring
    • Collection and maintain prescriptions – if applicable
    • Developing life skills and understanding of responsibilities (i.e., equipment)
    • Talking and listening
    • Helping to maintain links with family and friends
    • Assisting with social and recreational activities as part of the care plan
    • Supporting with reading/writing
    • Escort to training/employment/appointments (i.e., dentist, optician, GP etc.) 

Health Care Needs

  • Under supervision of the appropriate healthcare professional, assist the client with health care needs; and where specifically trained to do so:-
    • Catheter care/continence
    • Stoma care
    • Simple, unsterile dressings
    • Ointments
    • Eye drops
    • Medication (the giving of injections and the administering of controlled drugs is NOT allowed unless specified within the medication regime, for example rescue medication)
    • Pressure area care
    • Bowel care (the insertion of suppositories or enema and manual evacuation is NOT permitted).
    • Other appropriate health care, client specific, such as epilepsy management, PEG feeding, oxygen therapy etc. 

Domestic Support

  • Assist the client with domestic/practical help if required:-
    • Washing
    • Ironing/Laundry
    • Cleaning areas used by client i.e., bathroom, kitchen, bedroom etc.
    • Lighting or turning on fires
    • Shopping – as specified within care support plan
    • Assist with clerical requirements as defined

General Conduct

  • It is important to recognise the overall well-being and safeguarding of the client at all times and to report any concerns or changes in support provided.
  • To adhere to operational policies and procedure for your role, responsibility and professional boundaries.
  • Encourage feedback and participation of the client, representatives to continually develop and improve the services.
  • Ensure all required care records are completed fully and appropriately (i.e., notes, MAR charts, sessional reports, incident reports etc.)
  • Inform C4 Care Ltd. of changes within the role and personal circumstances.
  • Attend Supervision, staff engagement, appraisals and continued professional development opportunities relevant for the role.
  • To provide evidence and documents that ensure full compliance of employment as requested by C4 Care Ltd.
  • To participate in the continued improvement of the service and compliance with associated legislative requirements such as the Care Quality Commission and best practice guidance



Essential Attributes

  • Proven experience within care profession, person-centred care.
  • Excellent communication skills both written and verbal.
  • Ability to demonstrate numeracy.
  • Articulate with good reporting skills.
  • Clear understanding of issues surrounding confidentiality.
  • Ability to display good, sound common sense.
  • Smart, professional appearance.
  • Possess good organisational skills.
  • Ability to work as part of a team.
  • Demonstrate appropriate availability, demonstrate a flexible and enthusiastic approach.
  • Commitment to complete minimum of QCF qualifications in Care / health if not currently held and to complete any training deemed essential by C4 Care Ltd.

Desirable Attributes

  • QCF 2,3,4 in Care / Health qualification (or equivalent) or recognised social / health care qualification.
  • Basic computer literacy – complete timesheets, reports, emails etc.
  • Car driver and access to vehicle.

Client Specific

Staff may be required to fulfil client specific training or demonstrate experience in such areas for example: –

  • Children and Young People
  • Adults
  • Older People
  • Medical conditions, such as autism, learning disabilities, diabetes, acquired brain injuries, dementia, stroke, child development, advocacy, life limiting illness, mental health etc.

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